Is Temu Safe? The Truth You Must Know Before Ordering(2024)
Temu has taken the eCommerce world by storm since it’s launched. People are raving about products of extremely low prices on the platform. They love affordable goods and share their shopping experience on social platforms.
On the other hand, some people are skeptical about if Temu is safe to use. They worry about product quality and data security.
So is Temu safe or a scam? Should you buy from Temu?
In this article, we will uncover the secrets of Temu for you.
What is Temu？
Temu(tee-moo) is an emerging online marketplace that is located in Boston, Massachusetts. It is the sister company of the Chinese shopping site “Pinduoduo”, and both of them are owned by PDD Holdings.
Since launched, Temu has seen increasing popularity over the past months. According to Statista, Temu has gained over 100 million active users in the United States as of April 2023. It ranks #1 on the Google Play app store.
The word “Temu” means “TEAM UP, PRICE DOWN”. It suggests that this company aims to work together with sellers to offer the most affordable and quality products for buyers. They want buyers to “Shop Like a Billionaire”.
Temu provides a wide range of products across different categories from clothing to electronics. You can find nearly everything you need on this platform. On top of that, the products are heavily discounted and at very low prices. Most of them can be shipped for free using Standard Shipping or when your order amount is over US$129.00.
Is Temu legit and safe?
It’s easy to connect a very low price with a scam. Yet, Temu is legit and safe to use even though it offers incredibly cheap products.
You can get a sense of it from the following aspects.
Seller verification
Temu is a legitimate online marketplace where third-party suppliers sell. When you place an order, the seller prepares the order and Temu lets it shipped by their logistics partners.
To protect buyers from scams and fraud, Temu set a series of rules for sellers in partnership. For example, the company issued Code of Conduct, which ensures suppliers comply with laws and standards in this market.
Purchase Protection program
Temu has a Purchase Protection program to add a more layer of security to your shopping. Under this program, you can request a refund within 90 days of purchase in the following cases.
- The item you receive is not as described on the detail page or shown in the photos
- The item you get is damaged
- Your item is not delivered within the estimated time or missed in transit
The first return for every order is free. You can return the items you want to get refunds from together to avoid additional shipping costs.
Safe payment methods
As for payment security, Temu takes multiple safe payment methods. For example, it accepts major credit cards such as Visa, MasterCard, JCB, and Discover. PayPal, Apple Pay, Google Pay, and Klarna payments are also supported.
If there is something wrong with your order, credit cards and PayPal provide you the option to file a dispute and get your money back. Additionally, Klarna or other similar payment options allow you to buy first and pay later. You can check your items carefully and then confirm the order before you pay for it.
Data and personal information security
Pinduoduo was removed from the Google Play store because Google found malware in the app. So consumers are suspicious about whether its sister company Temu would sell their personal information.
Not like Pinduoduo, Temu is located in Boston and operates based on the laws and regulations in the US. Though not accredited by the Better Business Bureau, it still garnered hundreds of positive reviews.
Temu collects your personal information including contact data, location, transaction data, and so on. You may find such information is also collected on other shopping platforms like Amazon. In some cases, Temu may use your data, but they will ask for your consent first.
Why is Temu so cheap?
At Temu, you can buy a smartwatch at $13 and a shirt at $5. Why stuff is so cheap?
Temu has built relationships with a vast network of suppliers in China. Most of them are manufacturers who sell directly to consumers. When a sale occurs, Temu charges a small amount of commission from sellers. Except for Temu, there are no other middlemen to share profits with the sellers. As a result, sellers can set a low price but still earn a high profit. Customers can pay a few dollars and get an item up to their expectations in most cases.
Real Reviews of Temu
If you are still worrying whether Temu is legit and safe, you may check these real reviews of Temu we found online. You may take them as a reference, or you may check more related reviews by yourselves.
It is obvious that people are having quite different shopping experience with Temu, some love it, while others may rather turn to other marketplaces to shop online.
If you have ever shopped on Temu, please leave a comment below and let us know your story!
How to buy from Temu safely?
While Temu is legit and safe, you may still come across a scamming seller as you do on other marketplaces.
But with some effective tips, you can minimize the risk of being scammed and buy safely.
Here are the 6 best tips you should keep in mind when buying from Temu.
1. Check store ratings and product reviews
It is important to check the store rating and product reviews before making a purchase.
The store rating provides insights into the services and product quality of a seller. A rating of 4.5 or higher out of 5 usually suggests the seller is worth working with. You can also check how many goods a seller has sold out and how many repeat customers the seller has gained. We recommend you buy from those who have hundreds of transactions at least.
Product reviews give more details about the product quality and the shopping experiences of previous buyers. Some sellers claim they sell the best items at a low price. But chances are that their items are not the same as described on the site. This is where product reviews come in. You can get a clue about what the product really looks like through the photos and feedback from other buyers. But meantime, take negative reviews with a grain of salt. Be sure to leave a page when you find the product has a high rate of bad reviews.
2. Choose a safe payment method
Temu accepts various payment methods. You can choose a secure and widely used payment option. For example, you may make payments with PayPal. Compared with credit cards, using PayPal requires you to register and enter personal information on their app. However, PayPal is reputable and safe enough for your personal information. It also allows you to file a dispute against charges when your order has a problem.
3. Understand shipping times and check your order status
Temu’s shipping times vary depending on locations, shipping methods, and other factors. Generally, it takes 6 to 25 days for Temu to deliver an order. Because Temu ships most products overseas, the order can be delayed and even lost in transit in some cases. This is why some buyers say their orders have never arrived and Temu is a scam.
So check your order status periodically with the tracking number provided after the order is shipped. If the shipping status has not been updated for a long time, contact customer service immediately.
Here is an example that we took from TEMU, and this may reveal the real shipping time when you buy from TEMU.
4. Don’t make deals with a seller outside the Temu website
You may come across sellers who entice you to make deals with them outside of Temu. Don’t do that whatever they say. Instead, always stick to making purchases through the Temu website or app.
Temu only protects your transactions and handles disputes on this platform. Reputable sellers won’t ask you to do business with them privately. Avoid engaging with sellers who try to take the transaction off-site or ask for personal information via email or other communication channels.
5. Buy a sample before placing a large order
It seems bothering to order samples before placing a large order. But it will pay off in the end. By buying samples, you will know if the product meets your expectations in terms of quality, appearance, and functions. Also, you can have an idea of how long it actually takes for delivery. At the same time, you can find out whether the supplier can solve your problem in a timely and proper manner.
6. Don’t expect too much
You get what you pay for. It is not realistic to expect a high-quality watch for a few dollars. While Temu offers great deals, you had better not expect too much about what you get. Otherwise, buying from alternatives to Temu could be a better choice.
Temu alternatives
Temu is not the only platform even it is safe to buy from. You can take a look at it alternatives for a better buying experience in one aspect or more.
Here are the 5 best Temu alternatives we select for you.
1. Aliexpress
Aliexpress is a B2C marketplace that connects suppliers in China with buyers worldwide. It offers over 100 million products across various categories such as consumer electronics, accessories, and clothing. In comparison with Temu, Aliexpress owns a wider selection of products, and the price could be a little lower in some categories. However, it could take a longer time for Aliexpress to ship the products.
The similarities between the two platforms are that goods on Aliexpress also have no MOQ and they are already designed. You have limited or no customization options.
2. Alibaba
Alibaba is an international B2B(business-to-business) platform. This platform makes a wide range of competitive products from China available to global buyers. Some products are even not easy to find on other eCommerce platforms.
With Alibaba, you can purchase products in bulk at a manufacturing price. Plus, many suppliers provide private labeling and white labeling services. You can customize products and build your brand.
3. 1688
1688 is a sister site of Alibaba that caters to domestic businesses in China. As a wholesale market, 1688 offers a diverse range of products including clothing, beauty products, accessories, and so on. Most products are from manufacturers and wholesalers. Compared to Temu, these products are much cheaper as there are no international shipping costs to consider.
The drawback of 1688 is that their products have MOQ requirements. But with the development of dropshipping, now you can buy one piece. If you want to register a 1688 account, please refer to this article.
4. Shein
As a well-known fashion retailer, Shein offers a vast range of clothing, shoes, and accessories to global buyers. It caters to consumers who have different tastes and preferences for fashion products.
The product price on Shein might be higher than on Temu but still affordable. When your order amounts reach a certain standard, you can get discounts and enjoy free shipping service.
If you specialize in the fashion field, Shein can be a good supplier for you.
Learn about the differences between Temu and Shein.
5. Wish
Wish is a prominent online marketplace in the US market. Founded earlier than Temu, this marketplace has expanded its presence in the major countries of the world.
Wish offers a variety of products including electronics, clothing, pet supplies, home decor, and more. Most products are also sourced from China.
The difference between these two platforms is that Wish sells some niche products that are not even categorized on Temu, such as baby gear and drinks and smokes items.
Besides, products from Wish could be slightly higher than those on Temu, and they may take a longer time to arrive.
6. Sup Dropshipping
Sup Dropshipping is a dropshipping company based in Hong Kong. We provide you with an all-in-one solution from sourcing to shipping.
With a diverse network of suppliers and years of experience, we can help you find high-quality and affordable products efficiently. Like Temu, we don’t require MOQs, so you can either buy one single piece or more at once.
Our platform integrates with major e-commerce platforms and markets seamlessly. It is easy for you to import and list products to your store. When your customer places an order from you, the order will be automatically fulfilled. Before shipping it, we conduct product checks to ensure the item is in good condition.
Beyond that, we offer various customization options to brand your business. You can customize product packaging, white label, or print products on demand. Most of our tools are free to use. Only relevant service fees are needed.
FAQ
1. Is Temu legit?
Though some customers complain about their bad shopping experiences on Temu, it is still a legitimate site.
Temu is owned by PDD Holdings, which is a Nasdaq-listed company. There are various proactive measures in place to protect buyers’ transactions at Temu. For example, Temu launched a Purchase Protection program. This program allows buyers to get a full refund when their orders are not delivered, items arrive damaged, or items are not as described on the site.
2. Are Temu products good?
Overall, the product quality is good. But you get what you pay for. If you buy a $3 T-shirt at Temu, you can’t expect it to be of the same quality as a $30 T-shirt on Amazon.
3. Can you dropship from Temu？
Temu is a direct-to-customer marketplace where dropshipping is not allowed. But you can sell products from Temu if you work with Sup Dropshipping. We have a vast base of products from suppliers in China and other countries. We can help you find quality products at competitive prices.
4. How long does Temu take to ship?
The shipping time depends on the destination and shipping methods. Typically, it takes 6-25 days for Temu to ship an order.
5. How to get free items on Temu?
Temu offers free items to attract customers. You can get free stuff by registering a new account, playing games, referring Temu to your friends, applying coupon codes, or becoming a Temu influencer.
Conclusion
Temu is a legitimate online marketplace and safe to use. However, this is not a guarantee that you will never encounter problems like poor quality products, late delivery, or undelivered orders.
Third-party suppliers sell on Temu. And not all of them are reputable. To avoid being scammed by unscrupulous sellers, you should take some proactive tips. Look for an alternative to Temu for better quality and more customization choices if necessary.
About the Author
May
May is a blogger at Sup Dropshipping with over 5 years of experience in eCommerce. May’s passion for eCommerce drives her to stay updated on the latest trends and share her expertise with you through her blog. In her spare time, she likes to read a novel or chat with friends.
116 responses to “Is Temu Safe? The Truth You Must Know Before Ordering(2024)”
-
Dammit! I was hoping to get some useful answers here about Temu’s growing reputation for card fraud.
And that leaves me even more angry.
TWICE I have had to wait WEEKS to get my Bank of America card replaced because it was hacked. I’m posting here today because we discovered a payment to something called “Spokeo” that we didn’t authorize. Unfortunately, I didn’t learn about it until AFTER I had ordered.
What the F…. IS GOING ON!!!!!
-
Hi Wynn, thank you for sharing your experience to help us avoid possible scams.
There truly are some cases that Temu sellers may charge customers by mistake.
We suggest you be careful when authorizing your card, and better only use cards for purchasing.-
Również uważam że temu zakłada złośliwe oprogramowania wyłudza dane .po zresetowaniu telefonu wszystkie aplikacje założyłam szybciutko a temu nie zgubiło połączenie.nie było moich 3 zamówień nie można się było połączyć z niczym z temu.nie otrzymałam do tej pory swoich kupionychrzeczy płatność była pomyślna o oni piszą że nie I chcą żebym wchodziła w ich podejrzane linki.oszustwa .uwaga na temu.temu czyści konta
-
Dziękuję za podzielenie się doświadczeniem.
Przed wizytą lub dokonaniem zakupu ważne jest, aby zidentyfikować właściwą witrynę internetową.
Niektórzy ludzie to oszuści, którzy wysyłają linki do wędkowania. Uważaj na nich.
-
-
Ben dün sizden bir alışveriş yaptım kartımdan fazla ücret kesilmiş ne yapmam lazım
-
Merhaba, TEMU satıcısından alışveriş yaptığınızı ve kartınızdan fazla ücret kesildiğini mi söylüyorsunuz?
Lütfen öncelikle satın aldığınız sitenin TEMU’nun resmi sitesi olduğunu onaylayın, ardından hesap siparişi sayfanızı ziyaret ederek son ödeme tutarını onaylayın. Bazen ürün ücretsiz kargo olmayabilir, dolayısıyla kargo ücreti sizden tahsil edilir.
-
-
-
A mí me han cargado más de 600€ una persona que ellos han dado mis datos y robado mi cuenta .
Por supuesto he denunciado a estos estafadores. -
Temu zlikwidował em 2 dni po rejestracji a przez kolejny miesiąc otrzymuje dziesiątki e maili od nich ……..
-
Hello, I am Muhannad from Jordan, and I have a problem with the Timo application. I spoke with customer service and did not resolve the problem. Does the customer care about solving his problem?
-
Hello Muhannad, I think you can try to communicate with Temu support more times, and let them know how you’d like to solve the problem.
-
-
Why when I ask for refund to be made to back to my Visa debit card I don’t receive it????
-
Hi Maureen, please double check if the card account is the same that you paid from. The refund may also take some days to arrive.
If all this have been done and nothing happened, I suggest you contact support of Temu. -
Bende kartıma iade yerine yanlışlıkla temu hesabı na iade yaptım fakat tekrar sipariş vermek için kullanamıyorum
-
Merhaba,
hesap bakiyenizi talep etmek için TEMU müşteri hizmetleriyle iletişime geçebilirsiniz. Bu da işe yaramazsa inceleme platformlarında inceleme veya şikayette bulunabilirsiniz.
-
-
Merhaba temu sayfalarını dolaşarak aklıma takılan ve hobim olan bazı siparişleri sepete ekledim ancak alışveriş için bazı yorumları okumak zorunda kaldım fakat okuduğumda güvenimi sarsan bazı yazışmalar var ve Temu’nın verdiği cevaplar yetersiz kaldığını düşünüyorum konuda bana nasıl güven sağlayabilirsiniz teşekkürler
-
Merhabalar, TEMU’dan mı yoksa başka mağazalardan mı alacağınıza karar vermek tamamen sizin tercihiniz.
TEMU’nun yasal bir platform olmadığından veya hizmetlerinin yeterince iyi olmadığından şüpheleniyorsanız Amazon veya Ebay’e başvurabilirsiniz.
-
-
-
Just had my card hacked after using TEMU for the first time 1 week ago. Coincidence???
-
Hello, we feel sorry for you, and hope you didn’t lost too much.
But we believe Temu is a legit marketplace, and all the illegal matters should have no matter with them. -
Merhaba ben istanbuldan yazıyorum Temuda çark cevirdim ücretsiz % 100 hediye seçimi yapmadım, kart bilgileri istenmiyor,fakat açık adres bilgileri ve TC isteniyor güvenilir durumu ne ben tam olarak güvenemedim açıkçası
-
Merhaba, TEMU.com dışında hiçbir siteye güvenmeyin.
-
-
-
Ich habe das selbige gerade erlebt mit MasterCard. Einfach Geld abgebucht für etwas was ich nicht bestellt habe. Ich musste die Karte sofort sperren.
-
Hallo,
Bitte stellen Sie sicher, dass Sie die offizielle Website besuchen und dort kaufen, bevor Sie Ihre persönlichen Daten eingeben, sei es TEMU, Amazon oder eBay.
-
-
Drop BoA 👎
My bank replaces CC on the spot or upon a phone call as you talk to them or enter bank & they replace CC IN 2 MINUTES -
Temu dan nasıl sipariş verebilir im
-
Merhaba,
TEMU’dan alışveriş yapmayı mı, yoksa büyük hacimli mal sipariş etmeyi mi kastediyorsunuz?
Alışveriş Amazon gibi diğer pazar yerlerinden satın aldığınız kadar kolaydır.
Toplu mal sipariş etmek istiyorsanız lütfen http://www.supdropshipping.com/contact adresinden bizimle iletişime geçin.
-
-
Benimde karttan fazla para çekilmiş
-
Kişisel bilgilerinizi göndermeden önce lütfen resmi siteyi ziyaret edip etmediğinizi kontrol edin.
-
-
Sipariş verdim hale gelmedi cevap verin
-
Merhaba, lütfen TEMU.com’u ziyaret edin ve hesabınıza giriş yapın, ardından takip numarası için sipariş durumunuzu öğrenin.
Geldi yazıyorsa, bulmak için yerel nakliye tedarikçisini veya postaneyi arayabilirsiniz.
-
-
-
Thx for post I just put together an order that I really liked but I’ll have to figure out how to pay. I don’t want the headaches associated with poor card practices
-
Thank you for the comment, wish you good luck!
-
If you can use a prepaid card with a low limit you can minimize any loss. It amazes me that companies like Backstage that make it look like they’re part of Nordstrom’s get away with companies like YouTube allowing them to advertise. It gives them an air of legitimacy. I’ve come really close to falling for some scams but most don’t even have a secured site so you don’t have to check very much. Google them always. Look for careless mistakes even spelling.
-
Richard, thank you so much for sharing your experience and I believe this could be a great idea to prevent scams and lower losses.
-
Como posso reclamar se haver dificuldades ao comprar no Temu, a quem posso me contactar?
-
Se quiser fazer alguma reclamação, você pode entrar em contato com o atendimento ao cliente da Temu.
https://www.temu.com/contact-us.html -
Alışveriş işlemlerim kurumsal değil, kişisel olmasına rağmen TC kimlik numarası neden ısrarla talep ediliyor,?
-
Merhaba,
lütfen web sitenizin URL’sini TEMU’nun resmi sitesi olup olmadığını ve ödeme yönteminizin güvenli olup olmadığını kontrol edin.
-
-
-
Kapıda ödeme seçeneğiniz yikmu
-
Merhaba,
Talep Üzerine Nakit yöntemiyle ödeme yapmak istiyorsanız lütfen ürünü satın almak istediğiniz TEMU mağazası satıcısına danışın.
-
-
-
-
You can just use afterpay or klarna would be better, just try and see if that works for you.
CTT delivered two of my parc els to their local office. I live in a care home, can’t walk and have nobody to collect them for me. It’s not very far to go can’t they try again to deliver to the hospital?I would hugely appreciate it.
Gillian Chambers
-
I feel sorry to hear that. Maybe there can be someone warm-hearted to help you out.
My card was hacked at a gamstop in TX this the only place I ored off line becareful
-
Thank you for sharing your experience. Please be careful when using your card.
-
Ben temudan 4 kez falan sipariş verdim,gayet te memnun kaldım.Ama anlamadığım 3 yanlış sipariş verdim anında iptal ettim paramın hesabıma geçtiğimi nasıl öğrenebilirim
-
Merhaba Hacı,
Kontrol etmenin en kolay yolu, iptal edilen siparişlerin tutarını bakiye değişikliklerinizle eşleştirmektir.
-
-
Careful how?
Is there any other way without using bank card details?got burnt before… SKEPTICAL-
Hello, here are some tips:
1. You should always check before visiting a website if that is the real official marketplace.
2. Be careful to check the payment environment before making payment, make sure it’s secured.
3. Take good care of your card information, and let nobody other than yourself know it.
-
-
BONJOUR,
Je suis surprise d’avoir pu passer une deuxieme commande sur TEMU avec ma carte bleue sans rentrer aucune information (pas de code à rentrer pour securiser mon achat°
cela fait vraiement peur!!! si cela n’est pas sécurisé, je vais devoir quitter TEMU avant de me faire pirater mon compte
-
Merci d’avoir partagé vos réflexions.
Certaines mesures doivent être prises pour garantir la sécurité de votre paiement.-
Depuis Que je commande chez temps je n’es que des problèmes avec mes commandes voir produits défectueux, se sont des arnaqueur et il sont en procès donc je souhaite récupérer le montant de tout mes achats avant que je ne dépose une plainte avec plusieurs personnes qui ce sont fait avoir et je ne lâcherai pas, il nous arnaque depuis quelques moi donc si je ne suis pas remboursé je procéderai à une plainte et ma protection juridique que je mettrai en route dès lundi, comment peut ton laisser faire sa vue que cet illégale, vous jouez dangeureusem t .j’ai également un très bon avocat qui prend au sérieux mon gros problème avec temps.
-
Bonjour,
merci d’avoir partagé votre expérience.
C’est la raison pour laquelle nous avons écrit cet article. Nous souhaitons rappeler à tout le monde d’être prudent avant d’acheter en ligne. Non seulement sur TEMU, mais aussi sur tous les sites et places de marché.
Veuillez poursuivre vos efforts pour récupérer votre argent auprès des fraudeurs.
-
-
Bonjour comment fonctionne la fameuse roue qui tourne et vous dit que vous pouvez acheter pour 200€ par exemple en n’effectuant que 20€ d’achat pour bénéficier de cette offre. Est-ce réel ou une fraude car cela paraît impressionnant. J’attends d’avoir une réponse avant d’acheter sur le site. Cordialement
-
Bjr rat, je me suis fait arnaqué à temps et lisez les avis vous verrez. J’ai décidé de déposer une plainte en les obligeant à me rembourser rapidement, les produits sont très mal conçu et ça il le savent mes je ne me laisserais pas faire et jyrai plus loin jusqu’au tribunal en justifiant toutes les preuves voilà c pour temu et sa risque de vous coûter vraiment très chère.
Zamówiłam na Temu lalkę i pojawiła się forma płatności -wybrałam blik i zapłaciłam chociaż wydało mi się dziwne że do ceny tej lalki doliczono mi jeszcze jakieś opłaty za kuriera i za ubezpieczenie przesyłki – płatność poszła na – ThePPRO
Nie wiem jak to się stało ale nie dostałam żadnej informacji o zamówieniu – jakbym nigdy go nie zrobiła a pieniądze z konta poszły.
Na emaila przyszła informacja z Temu – Proszę_potwierdzić_rachunek ![U4F]
Proszę_potwierdzić_rachunek ! [PMF]O czym to świadczy ? Zostałam oszukana a to jakieś wirusy ? Czy wyłudzanie danych?
Does Temu send stuff C.O.D.
-
Hi Yvonne,
According to Temu website, they say COD is one of their acceptable payment methods.
But I personally did not find any products that can actually paid with COD, so I think it is not really accepted.
Bonjour.. je veux passer une commande chez tému et payer avec ma carte PayPal mais tému me demande de donner mon numéro de carte bancaire ? Alors que sur les autres sites le paiement se fait automatiquement avec PayPal.. alors j ai un doute avec tému ? Puis je commander sans crainte ?
-
Bonjour, je pense que vous n’avez pas à vous soucier de la sécurité des paiements à Temu, car il s’agit d’un marché légitime.
Vous pouvez essayer d’utiliser la fonction de paiement rapide de Paypal, qui peut vous obliger uniquement à vous connecter au compte Paypal et à effectuer le paiement.
I don’t know why Temu charged my account $19.40 ! I did have things in my cart but what gives them the right to take the close to 20 bucks out of my account! I hadn’t ordered it yet! This was TWO DAYS BEFORE CHRISTMAS. That money was intended for gas money and they just took it! So I had to report it in which I had to wait a few weeks for another debit card. Now 15 days later they sent me things I didn’t even have in my cart and some of the things that were in my cart. I was not happy with the first 2 orders I made, I didn’t get what I ordered and they still charged me their price; so much for that wheel spinning they lured me in with. Then there’s the (last I looked). 539 text messages they left. I think that with all the above they are not an ethical company quite crooked actually. It really inconvenienced me not having my debit card at Christmas time. Oh what really sucked was they text me to tell me my package had been delivered, well there was no package delivered at my front door like all other online orders. So I let them know it wasn’t delivered and really thought this company was a scam. Then I researched a little more and the site (don’t remember if it was temu or USPS site) gave tips on lost packages and it told me to check all doors to my home well sure as sh*t, the package was at my back door which I never use. So sorry USPS for the negative report. It was delivered. Now I don’t know who to contact to let them know that it was, I’ll try USPS I guess. See Temu put a load of responsibility on me that I didn’t need.
-
So sorry to hear that Nancy.
Though I don’t think Temu can take money out of anyone’s card without their consent, which is illegal, I suggest you be careful when shopping online.
Some marketplaces will make some fun games or promotions which looks attractive, and eventually make customers buy things they don’t actually need.
It is better to set a second-time password or checking to confirm your payment online, especially for credit cards.-
Alors la je confirme bien qu’ils mon prélevé de l’argent sur mon compte et j’ai ressembler toutes les preuves nécessaires de façon à déposer une plainte contre eux sans compter que leurs ventes ressemblent à des chiffons, j’en ai encore en attente mes à ce jours je ne reçois plus rien, ils on de très gros problèmes sur certains réseaux et ils on intérêt de me rembourser tout se que je leurs avais commandé donc un conseil faite vite le remboursement cet un conseil.
-
Merci pour vos conseils. Veuillez faire plus attention lors de vos achats en ligne à l’avenir. Je vous souhaite bonne chance !
-
-
-
Never ever shop with your debit card. It will lock up your account if something happens or they can take all your money. Get a prepared visa or regular Visa card.
-
Hi Sylvia, thank you for sharing your suggestions! We believe that shopping with debit card can be safe in most cases, however credit cards can be a good choice to avoid certain risks.
-
I really like a wallet on here but after reading this I’m not sure if I’m gonna get it
-
Hi Robby, generally speaking, you can trust Temu as it is legit.
If there is no accident, I think you can get your wallet after you make the purchase.
I thought about ordering but after reading I definitely would not trust the site.
-
Hi Ron, generally speaking, Temu is a legit shopping marketplace. It is only few sellers that should be paid attention to.
-
I made a purchase at Temu on a Monday I believe it was. I have all of my cards set up to alert me of any purchases, including mine. On Tuesday, I had a notice that the card I used at Timu was used in Texas for a pair of boots at a shoe store. I did not order those. Thank goodness I have the alerts set. I’m done shopping at Temu. I have to say it must’ve been an employee that decided to use my visa number.
-
Hello Carol,
Though we have reminded many times, please be careful and make sure that you are purchasing from the official site of TEMU before input your information.
From your experience, it is highly possible that you encountered a fishing website, which look very much like TEMU and was set to scam people for their card info.
I suggest you check the link again next time before visiting any websites.
-
-
I have ordered twice on Temu, and received my order promptly. But My 3rd order that I ordered has not received it was paid for on January 4@11:34 A.M.
-
Hi Junell, I think you may contact Temu services and check your order status. If lost, it is time to apply for refund.
I have shopped Temu several times….never have I had a problem! The prices are much lower than any place in the US. I’ve had very nice products at a great price and all were delivered as promised. I’ve never had an issue returning or receiving an item. Their prices are very affordable and the quality is good. I recommend Temu to everyone. I used Amazon for a long time but now the many same items are at Temu much more affordable and the service is great! I’m sorry that folks have had issues with them because I have had none and trust me I would be the first to let everyone know if the service and/or products were questionable.
-
Hello Louise, thank you for sharing your thoughts.
The shopping experience for anyone could be different, and we welcome all that had shopped in Temu to share their stories.
When we have so many stories together, everyone will know whether shopping in Temu is safe or not.-
…w styczniu hakerzy podpięli się pod aplikację InPost a ta firma dostarczała mi wiele paczek z TEMU i niestety padłam ich ofiarą. Hakerzy okradli mnie poprzez kartę którą zapłaciłam za ostatni swój zakup w TEMU a moje opłaty trafiały do Irlandii.
Hakerzy którzy mnie okradli dokonali oszustwa zDublina w Irlandii… Czyli wszystko jest jasne TEMU jest albo otoczona hakerami albo sama zatrudnia hakerów…
… już nigdy nie kupię
ani w TEMO ani w żadnej zagranicznej firmie…-
Witaj Marcelo,
Przykro nam z powodu Twojej straty.
Zachowaj ostrożność następnym razem podczas zakupów online, ponieważ hakerem może zostać zhakowana każda witryna, nie tylko Temu.
-
-
I ordered items one larger size of cat litter tray but was sent a small one for kitten.
I ordered some pin badges but what I got was not what I had expected. Such as 3 of 1 badge only 1 ordered this happened four times in one order but another when I had ordered 2 I got only . Then I tried again to order for my cats again. Another small cat litter sent then finally one medium arrived.
Cat beds well first two came so small no use so I thought try again I was sent 2 small again then I got two so big a labrador could use them. I ordered jumpers for Christmas but they were not jumpers but t-shirts with sleeves for £27+ each never again. So I have items here that I can’t return as I have to print out a label but I don’t have a printer and to get one printed it costs me £4.50. So from now on I shall not be buying again from Temu. My orders only had a total price of £700 but it cost me another £300. There is no customer service number I can call in UK
-
Thanks for sharing your shopping experience.
To return or change your item, you may contact Temu’s customer service via live chat or their social platforms.
Here is Temu’s return policy.
J’allais acheter plusieurs pièces mais je vais suivre vos conseils et acheter un échantillon ! merci pour le conseil
-
Bonjour Joëlle,
Il est bon de savoir que!
J’espère que vous aurez une bonne expérience de shopping.
I just got my 1st order from Temu. It came in 6 days. Delivered as texts were updating me the whole time til delivery! Products were great, several were free. Pair of jeans I ordered did have defective pockets as and length was shorter than expected, but they quickly gave me the 1x refund back to my card without me having to return item. They said I could keep it or donate it! Which I thought was pretty cool and very quick response to delivery and resolution to the 1 defective item. The other items I ordered were great and makes me want to order more from them. 100% Legit from my recent order on Feb 9th til delivery today!! I say take a chance! All online orders are always risky with even companies like Walmart and Amazon. Just use a credit card that can be easily protected and reimbursed if there is any scam or fraud attempted! Temu appears to be professional and trustworthy in my book!!
-
Hello, thank you for sharing your story. We are glad to hear that you had good shopping experience on Temu, which seems very rare in the comments till now..
Anyway, we agree that refund without sending back the product is a great solution for defective items.
This is by any means good to consumers who paid and ought to be served better. -
I agree with you, my orders came with no problem, other than I’m going to return 1 item back. I was weary at first cause I heard negative comments about them, but since I received my orders and happy with my purchases, I will continue to shop with them.
My credit card was hacked just 2 weeks after I ordered from Temu.
-
Hello Amy, I feel sorry to hear that!
Please be careful with your card information next time when you purchase online. -
Wie ich schon beschrieben habe wurde von meinem Konto ohne Erlaubnis Geld abgebucht. Ich werde um Temu in Zukunft einen großen Bogen machen. Seit vorgewarnt.
-
Bitte prüfen Sie sorgfältig, ob Sie in Zukunft auf der offiziellen Website einkaufen, da Betrüger wirklich gute Angelseiten erstellen.
-
Bonjour, je fais souvent des achats sur temu… j’ai decouvert ce site seulement un peu avant noel,et depuis ,c’est un site que je prefaire.Je fais mes achats avec Paypal,mais j’aimerais savoir si le site accepte les cartes prépayées ? Merci a l’avance pour votre réponse.
-
Bonjour Lisa, d’après les informations que j’ai obtenues, Temu peut accepter les cartes prépayées, mais vous feriez mieux de le confirmer auprès du service client de Temu.
Eu quero comprar, como posso entrar em contacto com o vendedor da temu e como saber se é a verdadeira pessoa com que estou em contacto.
Como reclamar de burla?
-
Olá Amadeu,
Você pode enviar uma mensagem ao vendedor do produto desejado para fazer qualquer pergunta.
Se quiser fazer alguma reclamação, você pode entrar em contato com o atendimento ao cliente da Temu.
https://www.temu.com/contact-us.html
Bir soruda ben sorayım. Timu, Aliexpress gibi alışveriş mağazası peki bu satılan ürün gümrük ücreti bize mi ait
-
Merhaba,
Tarife için ödeme yapmanız gerekip gerekmediği, hedef ülkenin ithalat politikasına bağlıdır.
Çoğu ürün genel olarak tarife muafiyeti standardından daha düşüktür, ancak çok fazla ürün satın alırsanız gümrük tarafından ücretlendirilme ihtimaliniz vardır.
Antes se podía pagar contrareembolso. Por qué ahora no??
-
Hola,
Algunos vendedores de Temu aceptan efectivo a la vista, pero no todos pueden hacerlo. Por favor verifique antes de realizar la compra.
Fiyatlar çok uygun gümrük parası kime ait
-
Merhaba,
Genel konuşma,
Temu’dan satın alınan eşyaların toplam tutarı çok küçük olduğundan gümrükte tarife ödemesine gerek yoktur. Ancak bu, farklı ülkelerin kesin ithalat politikasına bağlıdır. Bu nedenle lütfen sipariş tutarınızın vergiye tabi tutarın altında olduğundan emin olun, aksi takdirde tarifeyi kendiniz ödemek zorunda kalabilirsiniz. -
Neden siparişi oluştururken ısrarla TC isteniyor bu yüzden kafam karıştı emin olamadım
I have ordered from TEMU 4 times with absolutely no problems. This last time when I went to pay – the money came straight out my account without me sending a one time password or anything. It left me feeling uneasy. Now I have received an email to pay my taxes and the set up is completely different from the other occasions – I mean on the payment page. It’s offering me 2 payment options which I have not used before and asking me to put my pin in. I am loathe to pay for my Tax but I’ve already paid for my parcel and dont know what to do … I dont want to compromise my card any more. (It may be because I had to get another card and my details have changed but how would TEMU know that)?
-
Thank you for sharing your experience.
We suggest everyone buying online be cautious about personal information.
If any abnormal happens, please stop all moves and check your accounts.
ho comprato per prova su temu aspetto che arriva il pacco per il momento la mia carta di credito è tutto ok, i prezzi sono buoni
Expérience très positive avec temu .
Jei effectué déja pas mal d’achats et toujours satisfaite des produits.
Si un problème temu m’a remboursé l’article sans le retourner .
Sinon on peut les renvoyer et de faire rembourser et avoir un échange si on le désire.
Toujours reçu mes articles dans le bon délai.
Sauf une fois et temu m’a remboursé de 5 euros comme indiqué .
Fidèle à Temu depuis cette année et satisfaite .
-
Bonjour et merci d’avoir partagé votre expérience.
TEMU rembourse parfois et vous permet de conserver l’article lorsque vous constatez un dysfonctionnement.
De cette façon, ils peuvent économiser les frais d’expédition et les clients sont plus susceptibles d’être apaisés par cette solution.
For the love of Pete, everyone worrying about their card getting hacked, DO NOT put a credit, and DEFINITELY not a debit, card directly online on any site! Even if it has the security symbol, it’s never 100% safe. If a site doesn’t accept Paypal, especially a clearly off-shore site, I will not shop there. Get a PayPal or other 3rd party paying account – they’re easy to set up and they will protect you. Your credit information is safe, the selling store will have zero access to it, and if something is wrong with your order, PayPal will refund you and claw the payment back from the seller. Never never never put your credit/debit card information on a (especially even possibly questionable) website!!!
-
Hi Mary,
Thank you for sharing your experience and that’s really helpful for most people shopping online!
Using 3rd-party payment methods have always been our suggestions, and this can gurantee at least 90% of your payments online.
Bonjour je ne comprends pas vous m’avez toujours envoyé mais commende a la maison et du jour au lendemain vous les envoyer dans un point relais je suis handicapé maintenant je suis obligé de trouver quelqu’un qui veuille bien aller me les récupérer
-
Bonjour, TEMU travaille avec vos sociétés de livraison locales pour envoyer les colis de l’aéroport à votre adresse de destination. Vous pouvez vérifier auprès de votre livreur local et leur dire de livrer vos colis directement à votre porte.
Dzień dobry robię, zakupy na Temu już pół roku.Jestem zadowolona z produktów.Gratuluję pomysłu i życzę dalszej pracy.Pozdrawiam Elżbieta
-
Dzień dobry, bardzo dziękuję za komentarz i polubienie!
Doceniamy to i dołożymy wszelkich starań, aby dostarczać Ci bardziej merytoryczne posty.
Ho un problema serio con Temù, perché ho subito un danno fisico ad un occhio a causa di un ventilatore dal quale si sono staccate due pale .
Sono settimane che reclamo un rimborso per danni fisici in maniera bonaria senza dover rivolgermi ad un legale e complicare le cose; ebbene mi rispondono sempre che stanno valutando la mia situazione, che sono molto dispiaciuti e che restano a disposizione per ogni mia necessità , però di rimborsi non se ne parla.
Dai commenti che ho letto mi sembra che neanche la direzione di Dublino risponda alle richieste: cosa si può fare?
Grazie
Vincenzo
-
Ciao,
Mi dispiace molto sentire la tua situazione.
Per favore, prenditi cura del tuo infortunio e spero che guarirai presto.
A tuo avviso, ti suggerisco di intraprendere azioni legali per tutelare i tuoi diritti, in quanto il venditore non ha effettuato alcun risarcimento. Questo dovrebbe essere un problema serio a causa del malfunzionamento del prodotto.
Ich habe bei Temu etwas bestellt.Habe die Zahlungsweise angekreuzt.da es das erste mal war das ich etwas bestellen wollte, Entschied ich mich auf Rechnung.Habe nie etwas bekommen.Eines Tages bekam ich 3dritte Mahnungen,zahlbar in 5Tagen ,derRechnungsbetrag lief auf24.90frs.Die Mahnungsgebühr 126.frs.Habe versucht Kontakt aufzunehmen kein Glück.Verkaufen ja .Für Probleme nein.
-
Hallo und vielen Dank, dass Sie Ihre Erfahrungen geteilt haben.
TEMU hat in Sachen Kundenservice noch einen langen Weg vor sich.
Hallo,
Wie kann ich nicht pasende sache zurück schücken
Ich brauche die Adresse.
MfG
Lech
-
Hallo,
Bitte wenden Sie sich an den Shop, den Sie bei TEMU gekauft haben.
Leave a Reply